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Terms, law & compliance

Prestige Automotive Online Policies

Last updated: 14 April 2026

Prestige Automotive operates prestigeautomotive.co.nz and provides pre-booked private driver services.

These policies explain website terms, privacy handling, and booking conditions.

If you have policy questions, contact Tim@PrestigeAutomotive.co.nz.

Coverage

This page includes website terms, privacy policy, booking terms, advertising standards, contact channels, and policy review cycle.

Legal position

Where legislation applies, the current New Zealand legal framework prevails.

Policy scope

  • Website terms of use.
  • Privacy policy and information handling.
  • Booking terms.
  • Advertising and marketing standards.
  • Contact, complaints, and policy review cycle.

Operating context

Policies reflect a pre-booked private driver service model.

The published terms apply across Prestige Automotive private driver operations.

Policy chapter

1 Website Terms of Use

1.1 Acceptance

By accessing or using this website, you agree to these Terms of Use. If you do not agree, you must not use the website.

1.2 Permitted Use

You may use this website only for lawful purposes. You must not:

  • Breach any applicable New Zealand laws or regulations.
  • Infringe the rights of others, including intellectual property rights.
  • Restrict or inhibit anyone else from using the website.
  • Introduce malicious software, scripts, or harmful data.
  • Interfere with operations or attempt unauthorised access.
  • Use automated bots or scraping tools to collect data.
  • Prestige Automotive may suspend or restrict access at any time without notice.

1.3 Content and Accuracy

Website content is provided for general information.

While we aim to keep information current, we do not warrant completeness or accuracy and recommend independent verification before relying on content.

1.4 Intellectual Property

All website content, including text, images, logos, designs, and layout, is owned by or licensed to Prestige Automotive.

You may not copy, reproduce, distribute, or use this content for commercial purposes without prior written consent.

1.5 Third-party Links

Third-party links may be provided for convenience.

Those websites are outside our control and we are not responsible for their content or privacy practices.

1.6 Limitation of Liability

To the fullest extent permitted by New Zealand law, Prestige Automotive is not liable for direct, indirect, or consequential loss arising from website use, reliance on content, errors, outages, security incidents, or data loss.

1.7 Availability and Changes

We do not guarantee continuous or error-free website operation.

Any part of the website may be updated, modified, suspended, or removed at any time without notice.

1.8 Changes to these Terms

These terms may be revised from time to time.

Continued use after updates are posted means you accept the updated terms.

1.9 Governing Law

These terms are governed by New Zealand law and disputes are subject to New Zealand court jurisdiction.

Policy chapter

2 Privacy Policy

Prestige Automotive follows the Privacy Act 2020 and the Privacy Amendment Act 2025, including Information Privacy Principle 3A.

2.1 Information We Collect

We may collect:

  • Contact details such as name, email address, and phone number.
  • Booking or enquiry information, including journey preferences and travel dates.
  • Payment details processed via trusted third-party providers.
  • Usage data such as IP address, device details, and browsing behaviour via cookies and analytics.
  • Feedback and communications sent to us.

2.2 How We Collect Information

Information is collected directly when you book, enquire, subscribe, or interact with the website.

Information may also be collected indirectly from partners, referrals, third-party lists, or acquired businesses.

Where indirect collection applies, we will take reasonable steps to notify you as required by IPP 3A unless a legal exception applies.

  • That information has been collected and its source.
  • The purpose of collection.
  • Who can access the information.
  • Our contact details.
  • Your rights to access and correction.

2.3 Why We Collect Your Information

Personal information is used to:

  • Respond to enquiries and deliver services.
  • Process bookings and payments.
  • Provide customer support.
  • Improve website and service performance.
  • Send marketing communications where you have opted in.
  • Meet legal and regulatory obligations.

2.4 How We Use and Share Your Information

Information is used only for stated purposes and may be shared with service providers, business partners, or regulators where required.

Prestige Automotive does not sell or rent personal information to third parties.

Where indirect collection occurs, we follow IPP 3A notification requirements.

2.5 Cookies and Tracking

Cookies and similar technologies are used for user experience, analytics, and marketing.

Non-essential cookies can be disabled via browser settings or cookie controls, although this may affect some functionality.

2.6 Storage and Security

Reasonable steps are taken to protect information from loss, misuse, and unauthorised access.

No online system is completely secure, and users should also protect their own credentials and account access.

2.7 Retention

Information is retained only as long as required for service delivery or legal obligations and then securely disposed of.

2.8 Access and Correction Rights

You can request access to the personal information held about you and request correction where information is inaccurate.

Contact Tim@PrestigeAutomotive.co.nz for privacy requests.

You may also complain to the Office of the Privacy Commissioner if needed.

2.9 Marketing Communications

Marketing emails are sent only where you opt in, and you can unsubscribe at any time via email instructions or direct contact.

2.10 Changes to this Privacy Policy

This privacy policy may be updated as legal obligations or operating practices change.

Policy chapter

3 Booking Terms

These terms apply to pre-booked private driver services provided by Prestige Automotive.

3.1 Service Model and Eligibility

Services are provided as pre-booked private driver journeys rather than casual street or rank hire.

The lead passenger must provide accurate booking details and a contact method we can use before and during service delivery.

3.2 Requests, Quotes, and Confirmation

A booking request is treated as unconfirmed until reviewed directly.

  • Availability, timing, route, and service suitability are checked before acceptance.
  • A quote or written confirmation sets the agreed service scope.
  • Unconfirmed requests can be declined where schedule, safety, or service fit is not acceptable.

3.3 Payment and Invoicing

Pricing is provided in New Zealand dollars and includes GST unless stated otherwise.

Payment timing, account terms, or invoice method are confirmed as part of booking acceptance.

3.4 Changes and Cancellations

Changes and cancellation requests should be provided as early as possible.

Cancellation charges or non-refundable components may apply depending on notice period and costs already committed.

3.5 Day-of-Service Conduct and Safety

During service delivery, passengers agree to:

  • Follow lawful and reasonable driver instructions for safety.
  • Respect smoke-free and clean-vehicle standards.
  • Avoid behaviour that is unsafe, abusive, or unlawful.
  • Accept that service may be refused or ended where safety or legal compliance is at risk.

3.6 Delays and Operational Variations

Traffic, weather, incidents, and other external factors can affect timing.

Where disruption occurs, we will use reasonable efforts to communicate and manage revised timing.

3.7 Limitation of Liability

To the extent permitted by law, our liability is limited to the fees paid for the affected booking and excludes indirect or consequential loss.

3.8 Governing Law

These booking terms are governed by New Zealand law and disputes are handled by New Zealand courts.

Policy chapter

4 Advertising and Marketing Practices

Advertising standards position

Prestige Automotive advertises through online, email, and social channels in line with the Fair Trading Act and ASA Codes.

  • No misleading claims: descriptions, demonstrations, and offers are presented honestly and accurately.
  • Clear pricing and terms: important conditions are not hidden.
  • Consumer guarantees: advertising does not overstate vehicle features and service outcomes.
  • Privacy and consent: personal information, testimonials, or photos are used only with permission.
  • ASA principles: marketing is legal, decent, truthful, socially responsible, and clearly identifiable as advertising.

Complaints about advertising

If you believe advertising is misleading or breaches ASA Codes, contact us directly. Public complaints can also be made to the Advertising Standards Authority.

Policy chapter

5 Contact Details and Complaints

Contact channels

For policy questions, privacy rights requests, or complaints about services and advertising, contact Prestige Automotive:

  • Email: Tim@PrestigeAutomotive.co.nz
  • Phone: +64 [number]
  • Address: [physical address]
  • Privacy Commissioner: opc@privacy.org.nz

Policy chapter

6 Document Version and Updates

Review cycle

Version: April 2026.

These policies are reviewed regularly to stay aligned with New Zealand law and operating practice.

Next review: May 2026.

Official source links

Primary external compliance references.

These links support privacy and advertising references included in the published policy terms.

Office of the Privacy Commissioner | IPP3A

Notification requirements for indirect collection of personal information.

Advertising Standards for NZ Businesses

Practical summary of legal advertising considerations for New Zealand businesses.

Advertising Standards Authority

Official complaints body and standards framework for advertising in New Zealand.

Next step

Ready to send a booking request under the updated terms?